The care we provide

We care for people across six specialist services:

Men's mental health - caring for men with mental illness
Women's mental health - caring for women with mental ilness
Child and Adolescent mental health services (CAMHS) - caring for young people with any mental health issue
Neuropsychiatry - supporting and caring for men and women with brain injury, dementia or other progressive brain conditions
Learning disability - caring for men and women with learning disability and complex needs
Autistic Spectrum Disorder (ASD) - caring for men and women with ASD and complex needs

Working in this way means we can specialise our care to meet the needs of our patients, and apply the latest therapies and treatments to help people make good progress.

Within each service we work with each individual to design treatments that suit each person’s needs and preferences.

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Who will be looking after me?

Your care coordinator will work especially closely with you. They will help you to manage any problems as you move towards being discharged.

They are supported by a team of other staff who form a group which we call the multidisciplinary team (MDT).

Members of the MDT include: • Nurses • Occupational Therapists (OTs) • Pharmacists • Psychiatrists • Psychologists • Social Workers • Speech and Language Therapists

We also have a full physical health team who can support you with any physical health problems. This includes: • Dentists • Dieticians • GPs • Physiotherapists • Podiatrists • Practice Nurses

Staff on the ward are kind hearted, humorous, supportive and reliable. It’s nice to have people around me that care.

Justin, Adolescent Pathway

What you can expect from us

Our role is to protect and support you to make the best possible strides in your recovery. This includes treating you with dignity and respect, and supporting you to be as independent as possible.

We will provide high quality physical and mental healthcare and healthy, good quality meals

You will have the opportunity to take part in activities and therapies, and will be supported to learn new skills.

Your rights
It is your right to feel safe and free from discrimination, so it is important that you let us know if you have any concerns. We're here to support you, and have dedicated teams such as the Patient Advice Liaison Service (PALS) committed to helping you. You also have a right to seek independent advice and will be supported to access advocacy services as well as your solicitor. Ask your ward team for information on these.

Your records
We keep electronic records about your treatment here. These can be shared with you if you wish. Find out more

What support can I have?

Advocacy service
If you need support from outside St Andrew's, we offer an Advocacy service to provide advice about your rights and care.

The advocacy service is called Together. This is an entirely separate organisation with independent advocates who work with patients on a range of things, including supporting you at meetings and tribunals. Your ward team will be able to provide contact details, or you can call using the free direct line on the ward telephone.

How do I get information I can understand?
We will work with you to give information in a way you find easy to understand. This can include easy read, large print, audio, British Sign Language or other formats.

What if I need extra help?
We care for people with a wide range of special needs and disabilities. So we can provide you with the necessary support, equipment and adaptations, please tell your team if you have any special requirements.

Good food

We have over 30 chefs providing freshly cooked meals. Nutrition is very important to mental health and so menus are specifically tailored to patient group needs, working with our friendly team of registered dietitians.

One patient said: “The food is really good. There’s variety and more salads. If you don’t like it you can talk to the chefs and they’ll cook you something different. They cater for your needs.”

Spiritual support

Our multi-faith Chaplaincy and Spiritual Care team provides services for patients day and night.

The team offers a listening ear in time of difficulty or crisis; space to talk about life and purpose; someone to explore spiritual questions with you; support to practise your faith or spiritual tradition; contact with representatives of faith communities; pastoral counselling and help in bereavement.

Please note, all of the chaplains at St. Andrew’s Healthcare are registered with UK Board of Healthcare Chaplaincy and accredited by the Professional Standards Authority.