Compliments and complaints

“These staff are always helpful. They help if you have got any issues about your care. If your nurse can't help you about your care, speak to your clinical doctor. Thanks.”

A St Andrew’s Northampton patient

Feedback helps us to improve how we work and to make positive changes to the care and services we provide.

We have a team responsible for ensuring that complaints are dealt with appropriately if things go wrong. Our aim is to provide a clear and straight-forward process to address concerns raised by patients, service users, their families and carers or other people at any time.

We welcome phone calls (including text relay calls) to 01604 616829 or emails to complaints@standrew.co.uk if you have any complaints about patient care. You can email info@standrew.co.uk if you would like to raise any other matter with us.

If you are not satisfied with the way your complaint has been handled by us or the outcome, you can also refer the matter to the Health Services Ombudsman.  The Ombudsman will usually ask that the Charity's process has been completed before reviewing the outcome.

We also welcome your comments, ideas and compliments which can be left through our message centre.